Terms and Conditions 2016
Minimum Order Requirements:
Store front opening order is $750.00 and no minimum on reorders.
Payment
Terms:
All orders must be accompanied by a credit card or
other payment method. Festoni Inc. accepts payment by Check, Master Card, Visa,
American Express. A $37.00 returned check fee will be charged on all returned
checks. A 50% deposit is required to place all orders. The final balance will be requested prior to shipping.
Shipment
of Orders:
All orders will be shipped as soon as production is
complete per lead time designated by sales agent. All back orders will be
shipped as soon as possible and will be kept on file unless cancelled in
writing. All product produced by Festoni Inc is quoted without glass due to the
high risk of damage during the shipping process. All orders must include method
of payment, ship to and billing address, phone numbers and emails for designer.
ANY ORDERS SUBMITTED WITHOUT COMPLETE INFORMATION WILL NOT BE PROCESSED. All
shipping cost are paid for by the customer. White Glove deliveries must be
arranged by customer. Festoni Inc. will not be responsible for arranging white
glove delivery.
Cancellation
Policy:
All cancellations must be submitted in writing to customerservice@festoni.com.
You must receive written confirmation of a cancellation from Festoni before you
may consider your order cancelled. Any orders called subsequent to production will be issued an in house credit, not a refund. Once we have received your 50% deposit orders are non cancel-able.
Freight Charges:
Freight charges are based on type of carrier,
weight, fuel cost and location/service level.
Freight is usually 10-12 percent of the cost of the item, but prices may
vary depending on the fragility of the item being shipped.
No white glove delivery on freighted items. Purchaser can make their own white glove delivery arrangements but Festoni will not assume any responsibility nor handle those types of deliveries.
Claims
and Returns:
The customer will be held responsible for all
freight cost of any unauthorized returns to Festoni. All customer returns
should be insured to cover possible damage on the return to Festoni. A copy of
the tracking number should be emailed to customerservice@festoni.com. Once the returned item or
items is received back to Festoni in salable condition, a credit will be issued to the customers account, minus a 25%
restocking fee.
Freight and Ground delivery: You or your receiving
agent MUST INSPECT EACH ITEM UPON DELIVERY. Any damages must be clearly noted
on the driver/carriers bill of lading before the driver leaves your location.
If damages are not noted at the time of delivery, we have no recourse with our
delivery/carriers, and no claims will be honored.
All
custom art orders are FINAL. No exchange, credit or refunds.
All damage and quality issues must be reported to customerservice@festoni.com within 48 hours of receipt.
TO FILE A DAMAGE
CLAIM YOU MUST RETAIN ALL CARTONS AND PACKING MATERIALS AND FOLLOW THE
INSTRUCTIONS BELOW:
- IF YOU HAVE VISIBLE DAMAGE- YOU MUST
CONTACT CUSTOMER SERVICE WITHIN 48
HOURS OF DELIVERY OF MERCHANDISE AT (713) 830-1077. NOTATION OF DAMAGE
MUST BE MADE ON THE DELIVERY RECEIPT AND ACKNOWLEDGED BY THE DRIVER. CLAIM MAY
BE DENIED IF DELIVERY RECEIPT IS NOT PROPERLY NOTED WITH DAMAGE. PLEASE PROVIDE
PICTURES OF DAMAGE.
- IF YOU HAVE CONCEALED DAMAGE (NO VISIBLE DAMAGES AT TIME OF DELIVERY) YOU MUST CONTACT CUSTOMER SERVICE WITHIN 48 HOURS
OF DELIVERY AT (713) 830-1077. WE RESERVE THE RIGHT TO REFUSE THE
ACCEPTANCE OF THE CLAIM IF NOT NOTIFIED WITHIN 48 HOUR TIME FRAME. PLEASE
PROVIDE PICTURES OF DAMAGE.
All
items carry acceptable finishing variations due to the handcrafted nature of
our products.