Terms + Conditions 2019

Minimum Order Requirements: 
Store front opening order is $750.00 and no minimum on reorders. 

Payment Terms:

All orders must be accompanied by a credit card or other payment method. Festoni Inc. accepts payment by Check, Master Card, Visa, American Express. A $37.00 returned check fee will be charged on all returned checks.  A 50% deposit is required to place all orders. The final balance will be requested prior to shipping.

Shipment of Orders:

All orders will be shipped as soon as production is complete per lead time designated by sales agent. All back orders will be shipped as soon as possible and will be kept on file unless cancelled in writing. All product produced by Festoni Inc is quoted without glass due to the high risk of damage during the shipping process. All orders must include method of payment, ship to and billing address, phone numbers and emails for designer. ANY ORDERS SUBMITTED WITHOUT COMPLETE INFORMATION WILL NOT BE PROCESSED. All shipping cost are paid for by the customer. White Glove deliveries must be arranged by customer. Festoni Inc. will not be responsible for arranging white glove delivery.

Cancellation Policy:

All cancellations must be submitted in writing to customerservice@festoni.com. You must receive written confirmation of a cancellation from Festoni before you may consider your order cancelled. Any orders called subsequent to production will be issued an in house credit, not a refund. Once we have received your 50% deposit orders are non cancel-able.

Freight Charges:

Freight charges are based on type of carrier, weight, fuel cost and location/service level.  Freight is usually 10-12 percent of the cost of the item, but prices may vary depending on the fragility of the item being shipped. 

No white glove delivery on freighted items. Purchaser can make their own white glove delivery arrangements but Festoni will not assume any responsibility nor handle those types of deliveries. 

Claims and Returns:

The customer will be held responsible for all freight cost of any unauthorized returns to Festoni. All customer returns should be insured to cover possible damage on the return to Festoni. A copy of the tracking number should be emailed to customerservice@festoni.com. Once the returned item or items is received back to Festoni in salable condition, a credit will be issued to the customers account, minus a 25% restocking fee.

                Freight and Ground delivery: You or your receiving agent MUST INSPECT EACH ITEM UPON DELIVERY. Any damages or problems must be clearly noted on the driver/carriers bill of lading before the driver leaves your location. If damages or problems are not noted at the time of delivery, we have no recourse with our delivery/carriers, and no claims will be honored.

All custom art orders are FINAL. No exchange, credit or refunds.

                All damage and quality issues must be reported to customerservice@festoni.com within 48 hours of receipt.

TO FILE A DAMAGE CLAIM YOU MUST RETAIN ALL CARTONS AND PACKING MATERIALS AND FOLLOW THE INSTRUCTIONS BELOW:

1. IF YOU HAVE VISIBLE DAMAGE- YOU MUST CONTACT CUSTOMER SERVICE WITHIN 48 HOURS OF DELIVERY OF MERCHANDISE AT (713) 830-1077. NOTATION OF DAMAGE MUST BE MADE ON THE DELIVERY RECEIPT AND ACKNOWLEDGED BY THE DRIVER. CLAIM MAY BE DENIED IF DELIVERY RECEIPT IS NOT PROPERLY NOTED WITH DAMAGE. PLEASE PROVIDE PICTURES OF DAMAGE.
   1. IF YOU ANY HAVE CONCEALED DAMAGE OR ANY TYPE OF PROBLEM (NO VISIBLE DAMAGES AT TIME OF DELIVERY) YOU MUST CONTACT CUSTOMER SERVICE WITHIN 48 HOURS OF DELIVERY AT (713) 830-1077. WE RESERVE THE RIGHT TO REFUSE THE ACCEPTANCE OF THE CLAIM IF NOT NOTIFIED WITHIN 48 HOUR TIME FRAME. PLEASE PROVIDE PICTURES OF DAMAGE.

All items carry acceptable finishing variations due to the handcrafted nature of our products.